There is a new store, but as founders we have a unique experience in e-commerce both in Latvia and in Europe. We created this store based on 9 years of experience in e-commerce (Example - our successful projects with a total turnover of 20,000,000 EUR are LEDakcijas.lv LEDoutlet.ee LEDoutlet.lt LEDoutlet.fi LEDoutlet.com. And V-TAC.lv
What are the goals and why?
Attitude: Nowadays, we have already come to terms with e-shops, which are based on the same sales structure - to insert a product, to copy the product names of European wholesalers' warehouses, to publish for sale in an e-shop and to "catch" customers based on the lowest price strategy. We have reconciled that the seller is unable to explain the product in detail, as in fact he may have never seen it. We accept that we are misled by the fact that most e-shops are able to "take" funds from our account so quickly, and everything related to after-sales and sales service, the warranty is either slow or transferred to the customer's responsibility. The most popular examples - the courier does not deliver? (call the courier). Warranty? (Go there and there, it doesn't affect us). Insufficient instructions, don't know how to connect a product? (Search Google).
A new guarantee of quality.
We have decided to install a new customer-oriented quality strategy in e-commerce and to define the 10 most important points, by fulfilling which we will definitely occupy a significant niche market among customers for whom such quality of service is important.
It is possible that each point is not unique in itself, but the set of all points is unique:
1. Product - the most important part.
In the e-shop, we publish proven products that we have touched in life, explored the features, and created live descriptions in both text and video form. Products that we have not personally rated as good and in line with sales value will not enter the store. Each product will be evaluated individually. With this point, we are ahead of about 95% of e-shops registered in Latvia.
2. Product availability
All products that have reached the e-shop shelf have been purchased in our warehouse. We will buy the products and then publish them for sale. At the moment, this is the best step to ensure fast delivery or receipt of shipments in our store on the day of ordering. In experience - this is the only way to guarantee fast delivery, fast delivery of goods. Investment in inventories. This point may sound easy to reach, but in reality it means investing at least EUR 150 000 in daily stocks (depending on the range and circulation of goods). At this point, we are ahead of around 80% of competitors who do not have their own stocks.
3. Social networks, communication with the client, transparency
We are freely available to each of you on social networks Facebook, Google Maps, Instagram and TikTok under the name ZEMLETES.LV. You can write us messages, comment below our videos, comment below our posts, put feedback and it is all freely available and transparent and we will work hard to earn good feedback from you. We will work even harder on bad reviews, because only by improving ourselves can we reach the top. We are not afraid of mistakes, because, as the saying goes, "Only those who do nothing do not go wrong." we will be ahead of about 95% of our competitors.
4. Knowledgeable salespeople, consultants.
One of the most important factors in creating a successful store and e-store is the staff and competent consultants, salespeople. You can be sure we are welcoming, know your product and will tell you more than just written on the packaging.
5. Usability, descriptions, images and videos.
One of the most important conditions for the customer to be satisfied with the shopping experience in the e-store is the ease of use of different types of devices. Accurate and extensive product descriptions, as many high-quality and correct visual materials as possible, video files. We will work especially hard on this section. And convenient shopping will be guaranteed by one of the most successful e-commerce platforms, which is also used by zemletes.lv SHOPIFY.
The word may sound trivial, but the warranty is an issue that affects us after the purchase and from experience, nothing can be more disappointing to the buyer than a disclaimer of warranty or a disinterested attitude on the part of the seller over the warranty. We promise to address warranty issues as a matter of priority. If we have sold you a product that does not fulfill its function, then the primary is to exchange it for a new one and incur a loss. In some cases, branded goods such as JBL, Karcher, etc. we will change or service the warranty in accordance with the requirements of the brand representative. But we promise that we will do our best to make our customer satisfied.
7. Story behind the product.
We will provide you with unique self-created content about the products we sell on all of the above platforms. Yes, these reviews, unpacking product presentations require great resources from us, but we understand that a 1min long video will tell the customer more about the product than 1000 words of praise in text form. There will be new video views every day, which you will be able to follow in real time, ask questions of interest to you, comment and receive answers. By this point, we will be 99% ahead of our competitors.
Most of the products will reach our e-shop directly thanks to our customers. We will listen to your wishes, your suggestions in our social network competitions and surveys. We want to find out what you want. Whether it is a Valentine's Day gift for a girl or a Christmas present for a son and our task will be to procure these items on our store shelf. We will try to build our assortment based on emotionally interesting products, which we often see in various TikTok videos and which cannot be bought in standard online stores. Yes, we will take all these pencils and gadgets from Europe, China to stand out with our assortment and not be a shop selling a boring assortment of goods. In this way, we plan to outperform at least 95% of our competitors.
9. Customers need to give more than just take.
We will not only sell goods, but also give them to our followers on social networks. We will create campaigns that will delight our followers with raffles, contests and promotional promo codes. To please our followers, we occasionally disrupt our competitors' campaigns, which are unlikely to benefit us but our customers. We believe that customers should be surprised from time to time, just as we each occasionally pamper people close to us with a selfless gift or surprise. With this point, we plan to overtake at least 97% of our competitors.
Wondering what importance is to zemletes.lv team and why is it on the list? I'll answer you - it's high. If you want your customers to be satisfied - take care of your employees first. We believe that only a satisfied and positive colleague will be able to have a positive dialogue with you, our customers. Our task is that you always have a pleasant feeling and desire to return to us in contact with zemletes.lv. At this point, we do not intend to overtake anyone but ourselves. Because it's a lot of work inside and only you, our customers, can draw conclusions about this point.
Next, point 11 will already be with you, because there are definitely many points that need to be included here, but we will already create them with you. If there are suggestions, write to email@example.com